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Privacy Policy

Last updated: February 2026

This Privacy Policy describes how Lift Legal Marketing ("we", "us", or "our") collects, uses, and shares information about you when you use The Knowledge Engine platform and related services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, access resources, or contact us for support. This includes:

  • Account Information: Name, email address, organization affiliation, and role within your organization
  • Usage Data: Resources accessed, features used, and time spent on the platform
  • Device Information: Browser type, operating system, and IP address for security and analytics purposes
  • Communication Data: Information you provide when contacting support or submitting feedback

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

  • Provide access to the platform and its resources
  • Authenticate users and maintain account security
  • Track resource access for organization administrators
  • Improve the platform based on usage patterns
  • Respond to support requests and communications
  • Send important updates about the service

3. Information Sharing

We do not sell your personal information. We may share information in the following limited circumstances:

  • With Your Organization: Usage data may be shared with your organization's administrators for training and compliance purposes
  • Service Providers: We may share data with trusted third-party services that help us operate the platform (hosting, analytics)
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety

4. Data Storage and Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access. Our security measures include:

  • Encryption of data in transit and at rest
  • Secure password hashing and authentication
  • Regular security audits and updates
  • Access controls limiting who can view your data

Your data is stored on servers located in Australia to comply with data sovereignty requirements.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If your organization terminates its relationship with us, we will delete or anonymize your information within 90 days, unless retention is required by law or for legitimate business purposes.

6. Your Rights

Under the Australian Privacy Act and other applicable laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Object to certain processing of your data

To exercise these rights, please contact us using the details below.

7. Cookies and Analytics

We use cookies and similar technologies to enhance your experience and collect usage data. Our analytics help us understand how users interact with the platform. You can manage cookie preferences through your browser settings.

We use PostHog for analytics, which collects anonymized usage data to help us improve the platform.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Lift Legal Marketing

Email: hello@liftlegal.com.au

Phone: 1300 881 811

Address: PO Box 129, Mosman, NSW 2088